Novonode strives to provide affordable hosting to users around the world. All while keeping the pricing as budget friendly as we can. With over 9 locations locations worldwide, we do our best to give you the best possible connection to your services, whether that be website, game, or cloud hosting.
More than just a tool
Fancy features you get for totally free.
Public Node Stats
We have a public node stats page that shows our current resources on all nodes.
DDoS Protection
Our services are protected via our modern-day mitigation system which vacuums up bad traffic.
Manual Backups
All of our packages come with manual created backups that can be restored at the touch of a button.
Quality Support
Our fast, reliable, and knowledgeable support team work hard everyday to keep your services online.
72 Hour Refund
Not satisfied with your product? We offer a 72-hour money-back guarantee on all services.
Powerful Hardware
We select the hardware that we offer our customers, to ensure that your service is always online.
Network Guarantee
We strive to prioritize service availability. We have engineered our network to ensure our SLA is met.
Affordable Prices
We offer quality support, powerful hardware and reliability for an affordable price.
We've strategically established our global network, which is now ten cities strong. We offer our customers 99.9%+ uptime and consistent server performance using the most reliable facilities, hardware, and redundant uplinks.
FAQS
Got questions? Well, we've got answers.
General inquiries
New around here? Start with the basics.
VPS Hosting
Frequently asked questions about our VPS services.
Game Hosting
Frequently asked questions about our Game Hosting services.
Web Hosting
Frequently asked questions about our Web Hosting services.
General inquiries
New around here? Start with the basics.
What are your support hours?
Our support team is available 24/7. If you have any questions or need any assistance, you can contact us at any time. Please bare in mind that support may be slower depending on timezones.
How long does setup take?
Setup is instant! Our automated system will automatically provision your service immediately after you have completed your order. If it has not been activated after 20 minutes, please contact our Support Team.
Can I transfer to Novonode?
Absolutely! We provide the tools necessary to access your service, allowing the transfer of services to be as seamless as possible. If you currently have a VPS, Minecraft server, Website or any other service we offer with another hosting company, contact our Support Team to inquire about a transfer!
What is your refund policy?
We offer a 72-hour moneyback guarantee. If for any reason you are not happy with your purchase, or simply changed your mind, contact us for a full refund. All we ask is that you let us know why, so we can improve our services for future customers.
VPS Hosting
Frequently asked questions about our VPS services.
Are Virtual Private Servers Managed?
No. Our Virtual Private Server (VPS) services are unmanaged. Unmanaged meaning we only provide bare minimum in terms of support for them. If you are interested in receiving further support, please contact our Support Team to discuss any possibilities.
What control panel do you use?
We use VirtFusion for all of our Virtual Private Server (VPS) packages.
Can I Upgrade/Downgrade My VPS?
We allow upgrades on VPS', however due to the nature of virtualization issues, we cannot allow downgrades.
Do Your VPS' Come With A Rescue Mode?
Yes. You can enable and disable rescue mode from the VPS control panel.
Do I Need A System Administrator To Use A VPS?
We try to make our VPS service as easy as possible to use. We suggest using a trusted and experienced System Administrator for security reasons, or for tasks you cannot complete yourself.
Do you offer installations?
Please contact our Support Team if you would like to request a software installation. (Rates may vary)
Game Hosting
Frequently asked questions about our Game Hosting services.
What Control Panel Do You Use For Game Hosting?
We use a modified version of the open-sourced Pterodactyl panel for all our Game Hosting plans. If you have any questions or feature requests, be sure to let us know in Discord.
How Long Does My Service Take To Activate?
It is instant.Our automated system will automatically provision your service immediately after you have completed your order. If it has not been activated after 20 minutes, please contact our Support Team.
Does My Plan Include Backups?
All of our Game Hosting plans include manual backups. We do not provide any automated backups however, you can create a schedule through our control panel to create automatic backups.
What games do you support?
We support a variety of games, some of which you can find on our game hosting page, you will find a completed list by clicking the Change server type option under settings on the games panel. If there is a game you don't see supported but would like to, please let our Support Team know.
Can I Upgrade/Downgrade My Package?
Yes! You can upgrade or downgrade your Game Hosting package at any point through the Client Area.
How Can I Purchase Additional Storage?
If you are interested in purchasing additional storage, please contact our Support Team.
How Do I Control The MySQL Database Included?
When creating a database through the control panel, you will be provided with credentials that you can use to access PHPMyAdmin.
Web Hosting
Frequently asked questions about our Web Hosting services.
What Control Panel Is Used?
We use cPanel for all our Website hosting packages.
Does Website Hosting Come With Backups?
Yes. It is possible for you to create full backups of your web hosting account via cPanel.
What Database Management Software Do You Use?
We use PHPMyAdmin as an interactive database management system which is built into cPanel.
Location Of Web Hosting Servers
Our Website hosting servers are located in Falkenstein, Germany.
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SSD Storage
