General inquiries
New around here? Start with the basics.
Supported Games
Contact us if you see a desired game not listed here!
Our game server hosting catalog consists of today's most popular game hosting platforms. Our services feature a comprehensive range of game-specific custom tools and features that we actively maintain in parallel with game/mod updates.
Contact us if you see a desired game not listed here!
Novonode's unique set of services goes beyond the standard product offering of game hosting, increasing customer engagement and satisfaction.
And more...
New around here? Start with the basics.
Frequently asked questions about our VPS services.
Frequently asked questions about our Game Hosting services.
Frequently asked questions about our Web Hosting services.
New around here? Start with the basics.
Our support team is available 24/7. If you have any questions or need any assistance, you can contact us at any time. Please bare in mind that support may be slower depending on timezones.
Setup is instant! Our automated system will automatically provision your service immediately after you have completed your order. If it has not been activated after 20 minutes, please contact our Support Team.
Absolutely! We provide the tools necessary to access your service, allowing the transfer of services to be as seamless as possible. If you currently have a VPS, Minecraft server, Website or any other service we offer with another hosting company, contact our Support Team to inquire about a transfer!
We offer a 24-hour moneyback guarantee. If for any reason you are not happy with your purchase, or simply changed your mind, contact us for a full refund. All we ask is that you let us know why, so we can improve our services for future customers.
Frequently asked questions about our VPS services.
No. Our Virtual Private Server (VPS) services are unmanaged. Unmanaged meaning we only provide bare minimum in terms of support for them. If you are interested in receiving further support, please contact our Support Team to discuss any possibilities.
We use VirtFusion for all of our Virtual Private Server (VPS) packages.
We allow upgrades on VPS', however due to the nature of virtualization issues, we cannot allow downgrades.
Yes. You can enable and disable rescue mode from the VPS control panel.
We try to make our VPS service as easy as possible to use. We suggest using a trusted and experienced System Administrator for security reasons, or for tasks you cannot complete yourself.
Please contact our Support Team if you would like to request a software installation. (Rates may vary)
Frequently asked questions about our Game Hosting services.
We use a modified version of the open-sourced Pterodactyl panel for all our Game Hosting plans. If you have any questions or feature requests, be sure to let us know in Discord.
It is instant.Our automated system will automatically provision your service immediately after you have completed your order. If it has not been activated after 20 minutes, please contact our Support Team.
All of our Game Hosting plans include manual backups. We do not provide any automated backups however, you can create a schedule through our control panel to create automatic backups.
We support a variety of games, some of which you can find on our game hosting page, you will find a completed list by clicking the Change server type option under settings on the games panel. If there is a game you don't see supported but would like to, please let our Support Team know.
Yes! You can upgrade or downgrade your Game Hosting package at any point through the Client Area.
If you are interested in purchasing additional storage, please contact our Support Team.
When creating a database through the control panel, you will be provided with credentials that you can use to access PHPMyAdmin.
Frequently asked questions about our Web Hosting services.
We use cPanel for all our Website hosting packages.
Yes. It is possible for you to create full backups of your web hosting account via cPanel.
We use PHPMyAdmin as an interactive database management system which is built into cPanel.
Our Website hosting servers are located in Falkenstein, Germany.
